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![]() The Mediator's Handbook
Beer, Jennifer E.; with Stief, Eileen
Publisher: New Society Publishers, Gabriola Island, CanadaYear First Published: {16894 The Mediator's Handbook MEDIATORS HANDBOOK Beer, Jennifer E.; with Stief, Eileen New Society Publishers Gabriola Island Canada 1982 1997 168pp BC16894-MediatorsHandbook.jpg B Book 0-86571-359-6 - <br> <br> <br>Table of Contents <br> <br>Preface <br>Contributors <br> <br>Overview <br>The Mediation Process <br>Guiding Principles <br>Understanding Conflict <br>When Is Mediation Useful? <br>Sample Situations <br>The Mediator <br> <br>The Mediation Session <br>Preparation <br>Opening Statement <br>Uninterrupted Time <br>The Exchange <br>Separate Meetings <br>Setting the Agenda <br>Building the Agreement <br>Writing the Agreement <br>Closing Statement <br>Multiple Sessions <br>Wrap-Up <br> <br>Supporting The People <br>Your Mediator's Toolbox <br>Giving Good Attention <br>Acknowledging <br>Setting a Tone <br>Encouraging <br>Group Needs and Simple Language <br>Language and Hearing Difficulties <br>Avoid This Kettle of Fish <br>Confidentiality In Practice <br>Staying Impartial <br>Cultural Patterns <br>Emotionally Difficult Situations <br> <br>Controlling the Process <br>Directing <br>Should I Intervene? <br>Setting Boundaries & Groundrules <br>Summarizing <br>Restating <br>Confronting <br>Protecting <br>Is It Time to Quit? <br>When Things Get Out of Control <br> <br>Solving The Problem <br>Taking Notes <br>Asking the Right Questions <br>Negotiation Terms <br>Interests <br>Positions <br>Mediatable Issues <br>Reframing their Words <br>Eliciting Ideas <br>Exploring Alternatives <br>Testing for Agreement <br>Sample Agreements <br>When No Resolution is in Sight <br> <br>Informal Mediation <br>Mediating Formally <br>Processes for Intervening in Conflicts <br>Formal and Informal Mediator Roles <br>Should I be the Mediator? <br>Persuading Them to Mediate <br>Setting up a Mediation <br>Family Conflicts <br>Mediating with Children or Teenagers <br>Mediating in the Workplace <br> <br>Appendix <br>Procedures <br>Policies and Letter <br>Evaluation Forms <br>Bibliography <br>National Mediation Organizations <br>Mediation Training <br>About Friends Conflict Resolution Programs CX9220 1 false true false CX9220.htm [] Cx} Year Published: 1997 Pages: 168pp ISBN: 0-86571-359-6 Resource Type: Book Cx Number: CX9220 Abstract: - Table of Contents Preface Contributors Overview The Mediation Process Guiding Principles Understanding Conflict When Is Mediation Useful? Sample Situations The Mediator The Mediation Session Preparation Opening Statement Uninterrupted Time The Exchange Separate Meetings Setting the Agenda Building the Agreement Writing the Agreement Closing Statement Multiple Sessions Wrap-Up Supporting The People Your Mediator's Toolbox Giving Good Attention Acknowledging Setting a Tone Encouraging Group Needs and Simple Language Language and Hearing Difficulties Avoid This Kettle of Fish Confidentiality In Practice Staying Impartial Cultural Patterns Emotionally Difficult Situations Controlling the Process Directing Should I Intervene? Setting Boundaries & Groundrules Summarizing Restating Confronting Protecting Is It Time to Quit? When Things Get Out of Control Solving The Problem Taking Notes Asking the Right Questions Negotiation Terms Interests Positions Mediatable Issues Reframing their Words Eliciting Ideas Exploring Alternatives Testing for Agreement Sample Agreements When No Resolution is in Sight Informal Mediation Mediating Formally Processes for Intervening in Conflicts Formal and Informal Mediator Roles Should I be the Mediator? Persuading Them to Mediate Setting up a Mediation Family Conflicts Mediating with Children or Teenagers Mediating in the Workplace Appendix Procedures Policies and Letter Evaluation Forms Bibliography National Mediation Organizations Mediation Training About Friends Conflict Resolution Programs |