Consumer Complaints

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Connexions Library

How Things Don't Work
Papanek, Victor and Hennessey, James
Book
1977
Pananek and Hennessey focus on appliances, tooks, and devices that are at the nub of modern living. They show how some of our most cherished possessions, ranging from simple household fixtures to soph...

Sources Library

Nest Reminds Customers That Ownership Isn't What It Used to Be
Walsh, Kit
2016
Nest Labs, a home automation company acquired by Google in 2014, will disable some of its customers' home automation control devices in May. This move is causing quite a stir among people who purchase...
Nest's move to stop supporting Revolv smart hub leaves customers with costly 'brick'
Internet of Things customers need to be aware what will and will not work without internet
Chung, Emily
2016
Here's a major downside to the so-called Internet of Things -- companies can potentially disconnect your smart devices and leave them essentially useless at any time.